Cristina Hazday
Executive Director, Global Investor Services
- Role
- Executive Director, Global Investor Services at PGIM
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Cristina Hazday
Experienced alternative investment professional with a strong background in client…
Experience
Executive Director, Global Investor Services
Jan 2020 — Present · Chicago, IL, US
A results-oriented Investor Services professional with extensive alternative investment experience. Proven ability to implement large-scale transformational initiatives that deliver efficiencies and enhance the client experience.Lead four cross-functional teams - Marketing Services, RFP, Client Services, and Sales Enablement - that support sales and service the ongoing needs of institutional and retail investors globally, representing over $138B AUM. Produce a high volume of deliverables, including sales support materials, fund reports, client templates, RFPs/DDQs, as well as the systems and applications used to support these activities. Developed and implemented a global operating model to enhance efficiency and strengthen cross-regional partnerships, improving production and reducing turnaround times by 15%.Established processes, SOPs, and business applications to uphold quality standards and meet stringent deadlines.Directed end-to-end execution of strategic initiatives to improve productivity and client experiences, including the adoption of API solutions, digital onboarding platform, and standardized client reporting.Coordinated both tactical and strategic resolution plans to drive operational improvements and client satisfaction.Manage an $8M budget and multiple vendor relationships to maintain service excellence.Fostered high-performing, collaborative teams; consistently achieving an EQ score exceeding 90% annually.
Education
Northwestern University
MBA
TULANE UNIVERSITY New
Bachelor of Arts
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