Cristina Cheyne
Sr. Director of Operations - Capacity Planning for Wireline Network Operations
- Role
- Director of Operations - Mid Atlantic at Verizon
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
Experience
Director of Operations - Mid Atlantic
Dec 2018 — Present · Washington, DC, US
Director of Operations for Verizon Wireline Network Operations. Leading a team of 800 and responsible for all provisioning and maintenance activities, along with coordinating all field and central office dispatches for consumer, business, wholesale and enterprise customers. Providing end-to-end installation, repair and dispatch for all voice and data services for Verizon’s wholesale and enterprise customers, as well as dispatch for all of Verizon’s consumer wireline services – core voice, HSI and FIOS
Education
The George Washington University School of Business
BBA, Economics and International Business
1991 — 1995
Skills
- Employee Research
- Change Management
- Team Leadership
- IT Management
- Voip
- Data Center
- Requirements Analysis
- Pmp
- Process Improvement
- Integration
- Software Project Management
- Service Delivery
- Performance Management
- Technical Support
- Business Analysis
- Program Management
- Employee Engagement
- Vendor Management
- IT Strategy
- Circuit Design
- Sales Operations
- Customer Service
- Management
- Team Building
- Strategic Negotiations
- Telecommunications
- Fiber Optic Technology
- Cross-Functional Team Leadership
- Project Management
- Employee Recognition
- Internet of Things
- Leadership Development
- Employee Relationships
- Outsourcing
- Organizational Engagement
- Strategy
- Labor Relations
- Product Management
- Strategic Communications
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