Cristian Salvador

Guest Service Agent @Hilton

Boston, MA, US

Provide exceptional guest service by welcoming visitors, resolving requests, and ensuring a positive experience, averaging 50+ guest interactions per shift• Accurately manage check-ins, check-outs, reservations, and payments with a 98% error-free record• Promote Hilton Honors and upsell room options, contributing to increased loyalty enrollments and revenue growth• Collaborate with housekeeping, engineering, and F&B teams to address guest needs quickly and maintain service standards• Handle guest concerns with professionalism, resolving 90% of issues on first contact• Maintain front desk organization and compliance with Hilton brand, safety, and cash-handling procedures

Boston College High School

Graduated