Cristian M. Dallos Acevedo

Customer Experience Banker @Huntington National Bank

Chicago, IL, US

Proficient in understanding and educating customers on consumer deposit products and consumer lending. • Provide excellent customer service and effectively resolve customer issues. • Ability to build and maintain client relationships with a strong drive for growth. • Educate and refer customers to other areas of the bank to deepen relationships and build strong partnerships. • Adhere to all operational, security, risk, and regulatory policies and procedures. • Process transactions accurately for client accounts, including checking, savings, and investment funds. • Handle cash transactions efficiently and securely. • Manage vault operations at the branch, including purchasing and selling currency, conducting audits, and ensuring accuracy and balance of all cash transactions and vault records. • Ensure compliance with regulatory standards and internal controls to maintain operational efficiency and security. • Provide exemplary customer service while educating customers on bank products, services, and technology. • Achieved top performer status in September, meeting 100% of monthly goals. • Ranked first in the entire region and district in Q4 2024, achieving 700% of the goal in credit cards, 600% in consumer lending, and 100% in OCR referrals. • Assist customers in Spanish.