Cristen Vernon

About Cristen Vernon

I’m a property management professional with experience overseeing day-to-day operations, vendor coordination, and administrative systems.Alongside my full-time role, I work with a small number of business owners and real estate investors to help streamline operations and reduce the time they spend on admin and coordination.My focus is on creating simple, efficient systems so owners can focus on growth or just get their time back.If you’re curious whether support like this would be helpful, I’m always open to a quick conversation!

Experience

1. Assistant Property Manager

   Greystar

   Feb 2024 — Present · Nashville, TN, US

   Managed tenant inquiries, concerns, and requests promptly and professionally, maintaining high tenant satisfaction and retention rates.• Implemented new rent collection strategies, minimizing delinquency rates and improving cash flow. This resulted in a 48% decrease in delinquency within my first two months onboard.• Led a successful lease renewal program, achieving a 70% renewal rate through personalized tenant outreach, negotiation of favorable lease terms and fun renewal parties.• Prepared comprehensive reports on property performance, including market surveys, occupancy rates, financial performance, and maintenance activities.• Mentored and trained leasing agents, fostering a high-performance team culture and ultimately contributing to improved team performance and leasing efficiency.

Education

• Middle Tennessee State University (MTSU)

  Graphic Design, Design and Applied Arts

  2017 — 2022