Crissy Flake

About Crissy Flake

Healthcare executive with a Doctorate in Health Administration (DHA) and a proven record of advancing quality, compliance, and patient safety across complex organizations. I bring more than a decade of leadership experience guiding national programs, embedding data‑driven strategies, and building cultures of continuous improvement.As a Fellow of the American College of Healthcare Executives (FACHE) and certified in CPHQ, CPPS, PMP, and Lean Six Sigma, I combine technical expertise with strategic vision to elevate care outcomes and operational excellence. My leadership has been recognized through multiple awards, including Compliance Champion and Opportunity for Improvement Awards, reflecting a commitment to integrity and innovation.Nationally, I serve on the Board of Directors for the National PACE Association’s Alliance for PACE Innovation and Quality (APIQ), Vice Chair of the NPA Quality Committee, Chair of the Quality Subcommittee, and faculty of the Learning Leader Collaborative. These governance roles allow me to shape standards, mentor leaders, and drive initiatives that strengthen the PACE model of care nationwide.I am also a frequent presenter at national conferences, including the NPA Annual Conference and Quality Symposiums, where I share strategies on embedding patient priorities, closing compliance gaps, and advancing participant safety.My passion is leading organizations to achieve measurable improvements in quality and safety while fostering environments where teams thrive. I am energized by opportunities to serve in executive leadership roles where I can leverage governance experience, national thought leadership, and operational expertise to transform care delivery.

Experience

1. National Director of Quality and Compliance Programs

   myPlace Health

   Dec 2023 — Present

   o Lead enterprise-wide strategy for quality, compliance, patient safety, and performance improvement across PACE programs.o Architect systems that enhance care integration, regulatory readiness, and high reliability across multiple care settings.o Guide cross-functional teams in developing quality metrics, benchmarks, and data visualization tools to drive decision-making.o Coach and mentor quality and compliance professionals, fostering a culture of continuous improvement and accountability.o Champion continuous improvement through QAPI methodologies and best practices aligned with CMS and NCQA standards.o Honored with the Opportunity for Improvement Award (2024) for excellence in compliance innovation and leadership.

Education

• Western Governors University

  Bachelor’s Degree, Health/Health Care Administration/Management

  2016 — 2017

• Western Governors University

  Masters of Science, Integrated Health Care Management

  2017 — 2018

• National University

  Doctor Health Administration (DHA), Health/Health Care Administration/Management

  2018