Crissie Ferguson
Senior executive focused on developing new business and shaping the client experience for profitability and loyalty
- Role
- Senior Director, Relationship Management at The Standard
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Crissie Ferguson
At The Standard, the focus of our team\'s expertise is on fostering enduring client relationships and driving revenue growth. Overseeing Relationship Management, we\'ve consistently achieved high levels of client satisfaction, leading to a substantial 99% retention rate. Our strategic initiatives have successfully revitalized company culture and reversed underperformance, contributing to The Standard\'s industry-leading position. As a Senior Director and former Director of Advisory Services, my mission has been to create value through client-centric solutions, leveraging competencies in investment analysis, employee benefits, and retirement planning. Our collaborative approach has delivered profitable new business, with a keen eye on sustaining industry-leading client loyalty—a testament to our unwavering commitment to customer satisfaction and organizational excellence.
Experience
Senior Director, Relationship Management
Feb 2020 — Present
Education
Portland State University School of Business Administration
Business Leadership Program
2014
Texas State University
Bachelor of Arts - BA
1998 — 2001
Leading for Results
Leadership Development
2019 — 2019
Standard Insurance Company
Managing Through People Course
2010
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