Phillips
Content Development Specialist at Tailored Brands, Inc.
- Role
- Content Development Specialist at Tailored Brands, Inc.
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Phillips
As a results-driven professional, I’m honored to have received the 2024 Tailored Brands\' Winner\'s Circle Customer-First Value Award for my role in creating the new CARES selling program.I helped reduce the rental reorder rate from 11.2% in 2023 to 8.6% in 2024 through Fit Essential training, avoiding $2.7 million in costs. Through training videos, I also contributed to a rise in tailoring profits, increasing the margin from 8.1% to 8.9%, with 368 stores surpassing the 9% target.
Experience
Content Development Specialist
Oct 2023 — Present · Houston, TX, US
Collaborate with subject matter experts to conduct needs assessments, establish training objectives, and create programs in various formats-Translate complex information into clear and practical learning resources-Design and develop multimedia elements such as graphics, job aids, videos, or audio-Lead multiple simultaneous projects through the appropriate agile planning-Onboard and support other LMS Admins-Evaluate and measure reporting to determine the effectiveness of training-Act as direct contact for LMS vendor.
Education
Arizona State University
BA, Communication, General
2011 — 2013
Arizona State University
Communication
Arizona State University
Communication
2013
Rio Salado College
Associate of Arts (AA), General Studies
2009 — 2011
Skills
- Call Centers
- Leadership
- Process Improvement
- Team Leadership
- Customer Service
- Training
- Change Management
- Vendor Management
- Coaching
- Microsoft Office
- Customer Experience
- Quality Assurance
- Customer Satisfaction
- Project Management
- Business Process Improvement
- Employee Relations
- Onboarding
- Strategic Planning
- Sharepoint
- E-Payments
- Employee Training
- Behavioral Interviewing
- Hiring Employees
- Social Media
- Customer Retention
- Business Strategy
- Employee Management
- Employee Benefits
- Employee Recognition
- Scheduling Management
- Service Level Management
- Internal Communications
- Internal Audit
- Compliance
- HR Policies
- Key Performance Indicators
- Knowledge Management
- Outlook
- Nice
- Iex Total View
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