Craig Crisler

About Craig Crisler

Outsourcing is an inside job.Since stepping into the role of CEO at SupportNinja, it’s clear to me that the BPO industry has so much value and potential. Yet outdated perceptions have kept us stuck, preventing the progress we desire and the support people deserve. Rewriting the narrative starts with acceptance, reflection, and thoughtful action from executives across industries. With 20+ years of experience in operational excellence and modern people management, my “be the grease, not the glue” philosophy has proven that the best outcomes happen when we let go of the obsession with efficiency and invest in value-centric relationships instead.My personal journey in overcoming addiction has transformed how I show up as a proud parent, loving husband, and trusted business leader. Now that I’ve implemented an empathy-informed mindset, my perspectives may be considered idealistic or unconventional at times, but I can guarantee you they are always rooted in reality, gratitude, and connection. If you’re human, you need help. It’s that simple, and I’m more than happy to help—all you have to do is reach out!Business Operations & Strategy ∙ People Management ∙ Team Building ∙ Outsourcing ∙ SaaS ∙ Technology ∙ AI

Experience

1. Chief Executive Officer

   SupportNinja

   Jun 2023 — Present · Dallas, TX, US

Education

• University of Hawaii at Manoa

  Bachelor of Arts (BA) with Honors, History

  1998 — 2001

• University of Hawaii at Manoa

  Master of Business Administration (MBA) with Distinction, International Business and Start-up Management

  2005 — 2007