Crisie Smith
Communications
- Role
- Customer Service Advocate and Engagement Analyst at Wayfair
- Location
- Columbia, SC, US
- LinkedIn followers
- 500 followers
About Crisie Smith
I\'ve been blessed to have a very diversed background when it comes to my work experience.…
Experience
Customer Service Advocate and Engagement Analyst
Jun 2020 — Present · Remote Columbia, SC, US
Handle all escalations to ensure customers are satisfied in a rapid response time• Facilitate meetings and ensure morale remains high employees and corporate collaborations• Provide training to colleagues when needed to ensure they have the tools to be successful• Provide answers and guidance to staff/team members• Serve as a conduit between upper management and team members• Ensure that company values, best practices, and vision are kept in mind• Create customized CSAT celebrations with music and themes• Lead Team Huddles and help the team while engaging them in meaningful conversations about issues concerning all things Wayfair that may affect KPI performance
Skills
- Team Building
- Research
- Html
- Marketing Communications
- English
- Event Planning
- Online Marketing
- Social Networking
- Accounting
- Nonprofits
- Motivational Speaking
- Microsoft Office
- Sales
- Public Speaking
- Market Research
- Editing
- Human Resources
- Java
- Credit Cards
- Business Planning
- Marketing
- Advertising
- Retail
- Direct Marketing
- Small Business
- Microsoft Outlook
- Leadership
- Community Outreach
- Logistics
- Customer Satisfaction
- Strategic Planning
- Deposits
- Payments
- Twitter Marketing
- Teamwork
- Banking
- Photoshop
- Microsoft Word
- Team Leadership
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