Crane
Sr Director of Customer Relations | General Motors/Ford, Sales and Service | Conflict Resolution | Team Mgt/Training | OnStar/FordPass | Loyalty & Retention Mgr. *Driving Success through Effective Management Initiatives*
- Role
- Founder CEO at The Crane Group, L.L.C
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Crane
With an extreme commitment to each work that I do, I keep a significant priority on…
Experience
Founder CEO
Oct 2025 — Present
The Crane Method | CSI & Customer ExperienceSolutionsAt The Crane Method, we help automotive dealerships raise CSI, increase retention, and strengthen customer trust- fast. With more than 30 years of hands-on dealership experience, we understand where CSI truly falls apart:X Hidden surprises in the sales processX Missed follow-ups after delivery or service X A breakdown incommunication between departmentsOur proven framework gives your managers and front-line teams the tools, language, and accountability they need to deliver transparency and consistency at every customer touchpoint.We don\'t add more meetings — we fix what\'s broken.Whether you manage a single rooftop or a dealer group, The Crane Method will help you:• Identify and repair CSI\"leaks\"• Train your teams to handle customer recovery• Protect bonuses, loyalty, and reputationReady to find out where your dealership is leaking CSI points?Schedule your Free CSILeak Audit today at don\'t guess why your CS/ dropped. We show you.\"BOOK YOUR FREE CONSULTATION AND FREE CSI AUDIT TODAY!
Education
Ivy Tech Community College
Business Administration and Management, General
2002 — 2002
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