Cynthia Rich
Senior Director, Product Management Platform, Quality & Enablement @FICO
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WORK HISTORY
Senior Director, Product Management Platform, Quality & Enablement @FICO
US
I built and led a 15-person product organization within Global Technology Services, establishing Product Management as a formal function and helping shift the organization from project delivery to product-led, outcome-driven execution.I own the product strategy and roadmap for a developer platform (PaaS) supporting systems that process millions of transactions daily, with baseline performance requirements of transactions per second. A major focus of my role has been improving developer experience—reducing friction, cognitive load, and time-to-delivery across mission-critical systems.I led the launch of 1ES, an internal engineering system designed to increase autonomy and accountability for software outcomes, and established a Quality Center of Excellence to provide reusable quality frameworks adopted across engineering teams.Much of my work centers on scale: enabling DevOps adoption, embedding UX-first thinking into platform development, and building enablement programs that help fully remote teams adopt shared capabilities effectively.
EDUCATION
East Carolina University
Bachelor of Science (BS), Organizational Communication, General
SKILLS
ABOUT CYNTHIA RICH
I’m a Senior Director of Product with 10+ years of experience building and scaling product-led growth, marketplace, and platform products in hybrid B2B/B2C environments.I specialize in leading UX-first, experimentation-driven product strategy and building product organizations that operate with clarity, autonomy, and measurable outcomes. I’ve led distributed product teams, partnered closely with engineering and design leadership, and operated at scale across high-throughput systems supporting millions of users.My background spans customer-facing products, developer platforms, and internal product ecosystems, with a strong focus on reducing friction, accelerating learning, and creating sustainable growth loops. I’m particularly drawn to cultures that value curiosity, experimentation, and continuous improvement.I’m currently interested in remote product leadership roles where product quality, user experience, and learning velocity are treated as first-class priorities.
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