Rob Taylor
Director, Leader Mc Architects - Signature Success @Salesforce
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WORK HISTORY
Director, Leader Mc Architects - Signature Success @Salesforce
London, GB
ABOUT ROB TAYLOR
As lead MC Success Architect for EMEA & APAC, I head up a team of top technical and business architects focussing on Salesforce Marketing Cloud, Sales Cloud, Service Cloud & Commerce Cloud. We work closely with our partners in Customers Success Group (CSG) and deliver proactive/reactive initiatives & engagements to some of the biggest customers across the region.These initiatives & engagements include- Directional roadmap sessions- C-Level & stakeholder discussions regarding product & strategy- Digital Maturity & Customer Experience- Best practice architectural advice (Martech & wider enterprise platform)- High Risk Architecture support- Escalated issue resolution & guidance working closely with Product Engineering Teams- Executive outreach- Presenting at public events including Dreamforce, CNX & World Tour
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