Cheryl Brucker

About Cheryl Brucker

I am a successful, results driven IT Project Manager who will think outside the box to deliver strategic project leadership. Worked jointly with executive level stakeholders at Cisco to create & deliver an innovative and proprietary performance metric to improve minority recruitment, hiring, & retention practices and level set industry standards Primary Team Member Responsible for Implementation and Delivery of Managed IP Telephony Network for Large NFP Healthcare Provider based in California. Assisted in Creating and Publishing First Core Process Documents for IPT MTO, establishing consistency in delivery in delivery standards Led Implementation, Managed Take Over, Network Remediation, and Delivery of Managed LAN Network for Fortune 500 Healthcare & Pharmaceutical Corporation. Completed and Tracked all Mandatory IQ/OQ Documentation Collaborated with multiple high value stakeholders, to conceptualize, develop, and implement the first automated web based support system for MCI WorldCom. This revolutionized processing by integrating the alarm platform, customer database of record, asset inventory system; providing comprehensive customer data notification & alerts Converted and consolidated three functional databases to one comprehensive platform; incorporating alarm processing, customer DBR, and trouble ticketing system. This reduced handling and associated payroll expenses Implemented 8 major system releases as primary stakeholder on core process team for systems automation. Each release allowed further realignment of staffing model, increasing annual revenue Specialties: PMP, ITIL, Six Sigma, IT, Telecommunications, Vendor Management, Service Management, Leadership, Process & Negotiation Skills, Managed Services, Pharmaceutical & Medical Customers, LAN/WAN, VoIP, Implementation

Experience

1. Successful IT Analyst Project Management Professional

   Consultant

   May 2012 — Present · Cary | Raleigh, NC

   My most recent project was at Windstream Communications, where I initiated, executed and completed delivery of Spencer\'s Gifts IPads to their Halloween stores. I was also primarily responsible for the coordination of dispatches to TGI Friday restaurants, in addition to working with the National Multiple Sclerosis Society to verify liability insurance necessary for field service dispatch.At Cisco, I was engaged to PM the delivery of an innovative and proprietary performance metric which would improve minority recruitment, hiring, & retention practices and level set industry standardsAT & T REC Project involved integrating Office 365 with customer\'s existing AD architecture. Worked with the customer, third party vendor,and AT & T to provide efficient solution for transition of customer environment.While at Verizon I was a member of primary project team responsible for planning, implementation, and delivery, of a 10 cluster Managed IP Telephony Network for Kaiser Permanente.Another large project was LAN implementations for Johnson & Johnson Pharmaceuticals, The scope of this project was to migrate large quantities of LAN CPE to J&J corporate facilities while operating within strict pharmaceutical change management protocols.

Skills

• Microsoft Office
• Change Management
• Network Administration
• Defining Requirements
• Computer Networking
• Program Development
• Pmp
• Voip
• Agile Project Management
• Vendor Management
• Uat Coordination
• Sharepoint
• Business Analysis
• Operations Management
• Call Centers
• Itil
• Disaster Recovery
• Technical Support
• Network Security
• Cisco Technologies
• Software Documentation
• Requirements Gathering
• Project Management
• Business Process
• Windows
• Negotiation
• Test Cases
• Cisco Systems Products
• Operating Systems
• IT Management
• Project Planning
• Sarbanes-Oxley
• Microsoft Excel
• Cross-Functional Team Leadership
• Service Delivery
• Management
• Project Management Software
• Integration
• Networking
• Leadership