Taylor C.
Customer Engagement & Experience Professional
- Role
- Director of Client Success & Customer Engagement at Bound
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Director of Client Success & Customer Engagement
Jan 2014 — Present · Austin, TX, US
As Bound/Get Smart Content\'s lead strategist, I guide enterprise companies in transforming their digital marketing strategies. I collaborate with demand generation, product, ABM, and digital marketers to design and deliver proven personalization approaches that drive toward increased conversion and revenue. I specialize in B2B enterprise organizations and help customers take personalization from an buzz word to a major revenue driver. • Cultivated relationships with stakeholders across the client base to secure $750k in annual renewals, identify expansion opportunities and drive revenue growth• Developed and managed success plans for B2B enterprise accounts including GE Power, Citrix, HPE, ADP, Renesas Electronics, Rockwell Automation• Created and implemented new client onboarding program across 30 client accounts including kickoff, implementation, platform training and annual review process• Supported pre-sales efforts through project/program design and scoping by serving as a subject matter expert securing over $800k in new business revenue• Trained and mentored six new hires to ensure quick, thorough onboarding
Education
The University of Texas at Austin
Bachelor of Science, Advertising
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