Timothy Crane
Patient Services Associate @Duke Primary Care
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WORK HISTORY
Patient Services Associate @Duke Primary Care
Provide comprehensive administrative and patient support in a fast-paced clinical setting, ensuring smooth daily operations and a positive patient experience. Prepare for clinic visits by reviewing schedules, entering pre-visit orders, and creating new patient charts. Manage medical records, collect petty cash, and coordinate X-rays and office charts.Handle front desk responsibilities, including patient check-in and check-out, verifying demographic information, processing insurance, and collecting co-payments. Use Maestro Care to accurately identify accounts, update records, and complete check-in workflows. Educate patients on required forms (HIPAA, Medicare) and obtain necessary signatures in compliance with policy.Coordinate labs and procedures, schedule follow-up appointments and tests, and ensure all documentation is accurately completed and filed. Audit and batch encounter forms, post charges, and maintain precise financial and clinical records.Answer multi-line phones, deliver messages, and support communication between patients, physicians, and staff. Maintain physician office charts and assist with billing inquiries in accordance with PRMO credit and collection policies.Demonstrate strong attention to detail, time management, and customer service skills to support both clinical and administrative teams effectively.
EDUCATION
University of North Carolina at Wilmington
Bachelor of Science (BS)
Cape Fear Community College
Associate of Arts (AA)
Universitat de València
Bachelor of Science (BS)
SKILLS
ABOUT TIMOTHY CRANE
I am a motivated business graduate with a strong foundation in project management…
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