Craig Wright
Head of Technology and Digital Development @Make-A-Wish® UK
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WORK HISTORY
Head of Technology and Digital Development @Make-A-Wish® UK
Technology and digital leader accountable for organisation‑wide capability across IT service management, infrastructure, digital product delivery, cyber security, data governance, and enterprise change. Lead two teams and report directly to the Director of Operations within the senior leadership structure.Key impact and outcomes include:Established formal ITSM governance and maturity frameworks, delivering a five‑fold increase in delivery capacity without additional headcountLed a cloud‑first transformation, retiring legacy on‑prem infrastructure and standardising on Microsoft Azure, Microsoft 365, and Salesforce to support scalable growthDelivered recurring five‑figure annual infrastructure savings through disciplined tooling and supplier rationalisationRaised IT satisfaction to 96%, with hardware satisfaction improving by 16 points year‑on‑year following laptop replacement and hub refresh programmesAchieved clean penetration testing results across core infrastructure and SharePoint; implemented network segmentation and strengthened data protection controlsDefined and executed a two‑year cyber security roadmap, progressing from Cyber Essentials toward CE+ and Zero Trust principlesSecured a six‑figure technology grant, unlocking specialist pro‑bono delivery for AI‑assisted matching and donor qualificationConsolidated all direct debit donor processing into a single automated Salesforce platform, improving Gift Aid accuracy, payment reliability, and data qualityReframed technology as costed organisational capabilities, enabling evidence‑based prioritisation and investment decisions at SLT levelCurrently supporting a major organisation‑wide transformation programme targeting a seven‑fold increase in wish delivery, leading the technical foundations and change readiness required to scale sustainablyBuilt and sustained high‑performing, inclusive teams, maintaining 100% scores across mission alignment, manager support, collaboration, and inclusion
EDUCATION
The Forest School
A-Level, History, IT, Media, Chemistry
Farnborough College of Technology
Foundation degree, Computer Software Engineering
SKILLS
ABOUT CRAIG WRIGHT
Technology and digital leader with 20+ years’ experience spanning enterprise architecture, software engineering, and large‑scale organisational change. I currently lead organisation‑wide technology and digital transformation at Make‑A‑Wish UK, where technology decisions directly translate into real‑world outcomes at national scale.Accountable for technology strategy and delivery across infrastructure, digital products, IT service management, cyber security, and data governance in a complex operating environment of constrained budgets, regulatory expectation, hybrid teams, and ambitious growth targets.Over the last 18 months, I have led the transition from legacy on‑prem infrastructure to a cloud‑first estate centred on Azure, Microsoft 365, and Salesforce, introduced formal ITSM governance, strengthened cyber resilience, and delivered material cost savings while significantly improving staff satisfaction. Alongside core funding, I have secured six‑figure technology grants and built pro‑bono partnerships to extend delivery capacity.I am currently supporting a major organisation‑wide transformation re‑imagining the end‑to‑end service journey through data, automation, and digital engagement, with a focus on building the technical foundations and change readiness required to scale sustainably. Building high‑performing, inclusive teams is a core leadership responsibility.
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