Craig Kilgore

About Craig Kilgore

Business strategist and results-oriented leader with strong analytical and…

Experience

1. Global Head of Customer Success

   omniXM

   Sep 2019 — Present · Bellevue, WA, US

   Responsible for managing the teams and activities related to the development and delivery of all core omniXM products and custom enterprise applications. This includes but is not limited to procurement, customer support/success programs, sales enablement programs, KPI development and reporting, IT/Legal compliance/contracting, Partner/Advisor consultative services, and C-Suite strategy discussions and client reviews.• From 2019-current, expanded omniXM packaged \"CX programs\" from US to a presence in 14 different countries.• The Customer Success hospitality program has seen a churn rate of less than 10% year over year and reseller base growth of 225%+ between 20••••23. • Partner with our high touch accounts to define reporting/program goals to ensure our data collection and evaluation processes align with the customer’s culture. Present program reporting to C-Level stakeholders in their preferred style/framework. • Partner closely with development and sales on creation, deployment, and evaluation of pilot programs. • Facilitate the integration of disparate data systems, for executive summary business intelligence dashboards

Skills

• Team Leadership
• Powerpoint
• Microsoft Excel
• Marketing
• Management
• Account Management
• Project Management
• Time Management
• Sales Presentations
• Telecommunications
• Direct Sales
• Salesforce.com
• Sales Management
• Mobile Devices
• Analytics
• Thought Leadership
• Business Process Improvement
• Go-to-Market Strategy
• Microsoft Office
• Sales
• Project Coordination
• Training
• Leadership
• Solution Selling
• Strategic Planning
• Customer Relationship Management (Crm)
• Sales Operations
• Spss
• Customer Service