Craig Stowe

About Craig Stowe

Innovative Marketing and Digital Service professional with extensive experience developing successful customer facing teams with a track record of while maintaining and growing SaaS revenue and reducing customer churn. Track record of building creative service offerings, generating new streams of income and providing technical expertise to customers. Highly skilled at analytics, product analysis, services marketing, and support. Excels at taking chaos and creating order, all while finding a way to deliver greater value to customers. Exceptional communication and presentation skills. Builds strong relationships with customers, co-workers and works well in a diverse environment.Areas of InterestMarketing// Services & Product Marketing// Analytics Based Solutions Development// ROI and Pricing Modeling// Positioning, Segmentation// Upstream and Downstream Marketing Support// Product Direction Operations// ITIL Certified// Premium Services// Creating and Negotiating Service Level Agreements// Metrics based service management and leadership

Experience

1. Senior Manager, System Health & Performance Management

   Philips

   Oct 2023 — Present · Burlington, VT, US

Education

• University of Vermont

  Bachelors, Political Science, Economics

  1996 — 2000

Skills

• Product Management
• Healthcare Information Technology
• Customer Service
• Service Management
• Sales Operations
• Services Marketing
• Healthcare IT
• Sales Support
• Outstanding Customer Service
• Predictive Analytics
• Analytics