Craig Stevens
Customer Engagement | Account Management | Customer Success | Mid-Market & Enterprise Sales | Technical Product Specialist | Leadership | Project Management | Training & Development | SaaS Solutions |
- Role
- Strategic Account Manager at Hilti North America
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Craig Stevens
Who I AM: Professional. Dedicated Learner. Focused on enhancing the relationships…
Experience
Strategic Account Manager
Dec 2023 — Present · Seattle, WA, US
As a Strategic Account Manager I am focused on building strong, mutually beneficial relationships with key Hilti customers in the Mechanical, Electrical and Plumbing trade. Driven to establish and maintain long-term relationships built on value and service. This role involves developing strategic plans, collaborating across teams, and representing Hilti to senior-level executives within customer organizations here in the Pacific Northwest:Key Responsibilities:Building and Maintaining Relationships:Develop and maintain strong relationships with key customer contacts, including executive-level leaders, to foster trust and collaboration. Strategic Account Planning:Develop and implement strategic account plans to achieve specific business objectives, including revenue targets and market share gains. Solution Development:Identify customer needs and develop tailored solutions using Hilti\'s products, services, and software. Introduce new technology, safety and sustainability initiatives to customers through product demos, quarterly meetings and other marketing strategies. Sales and Revenue Generation:Drive revenue growth by securing new business, expanding existing accounts, and implementing strategic initiatives. Key focus on new construction projects and tenant improvements. Communication and Collaboration:Communicate effectively with customers, internal teams, and external partners to ensure alignment and project success. Focused on being the entry point for customers and the internal collaborator, making it easier to do business with Hilti. Reporting and Analysis:Track and analyze sales performance, prepare reports and forecasts, and identify areas for improvement. Use of Microsoft Office, Salesforce.com, & Teams.
Education
California State University San Marcos
Bachelor's degree
Umpqua Community College
Associate's degree
Skills
- Call Centers
- Business Development
- Product Marketing
- Sales Presentations
- Sales
- Forecasting
- Cold Calling
- Management
- Team Building
- Sales Operations
- Customer Retention
- Customer Service
- Salesforce.com
- Strategy
- Sales Process
- Inventory Management
- Coaching
- Unified Communications
- Leadership
- Solution Selling
- Mobile Devices
- Direct Sales
- Telecommunications
- Strategic Partnerships
- Training
- Customer Satisfaction
- New Business Development
- Channel Partners
- Sales Management
- Product Management
- Building Relationships
- Lead Generation
- Saas
- Managed Services
- Marketing
- Team Leadership
- Cross-Functional Team Leadership
- Marketing Strategy
- Competitive Analysis
- Customer Experience
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