Craig Seabrooks

About Craig Seabrooks

I am a results-driven operations and IT executive with over two decades of experience leading infrastructure modernization, ERP implementations, and enterprise-wide technology transformations across small, medium, and large corporations. My work spans budgeting, planning, staffing, and execution of high-impact initiatives—from standing up a $250M manufacturing operation producing 4.8 billion energy and nicotine pouches, to leading a $17M NetSuite ERP rollout across multiple divisions and international sites.I specialize in aligning IT strategy with business goals, whether migrating enterprise messaging platforms to Microsoft 365, implementing Fracttal One CMMS across states, or redesigning web infrastructure for high availability. I’ve built and led unionized teams across three shifts, managed vendor contracts exceeding $ 10M, and transformed a service desk operation to elevate service quality and responsiveness.One of my strongest assets is the ability to evaluate, learn, and teach new software tools that improve business practices. I empower my teams to make informed decisions, hold them accountable with integrity, and shield them from external pressures—because authentic leadership means deflecting praise and absorbing blame.Specialties:Microsoft Office 365 Migrations | Microsoft Azure | Cisco Telepresence | VoIP Services | Mobile Device Management | Service Desk Management | NetSuite ERP | Fracttal One CMMS | Redzone | Loftware Printing Solutions| Large-Scale IT/Business Initiative Implementations | IT Management & Business Alignment | Team Building | Manufacturing Technology Leadership

Experience

1. Director of Operations Support

   Swisher

   Jun 2020 — Present · Jacksonville, FL, US

   Manufacturing & Operational Technology: Successfully stood up a new manufacturing operation for Automated Pouching Operations, a project capable of producing billions of pouches (Energy and Modern Oral Nicotine) across multiple lines.• Building a Team: Built and led a high-performing team of unionized workforce and supervisors across multiple shifts to operate new high-speed equipment. Managed the production plan to meet aggressive sales targets, ensuring consistent output and operational stability despite the challenges of untested technology.• Operational Management Systems: Directed the implementation of Fracttal One CMMS across two divisions in two states.• Standardization & Training: Oversaw the creation of all Operational SOPs and the successful purchase of WorkForge LMS. Directed the implementation of Redzone for enhanced manufacturing insight.

Education

• Jacksonville University

  Bachelor Business Administration, Management and Marketing

  2007 — 2010

• Jacksonville University

  Masters of Business Administration, Management

  2011 — 2012

Skills

• Windows Server 2003
• Technical Support
• Business Analysis
• Windows 7
• Tcp/Ip
• IT Management
• Excel
• Deployment
• Business Continuity
• Process Improvement
• Documentation
• Dns
• Word
• Enterprise Software
• Administration
• System Deployment
• Servers
• Telecommunications
• Analysis
• Customer Relations
• Windows
• Lotus Notes
• Management
• Lotus Domino
• Networking
• Disaster Recovery
• Microsoft Excel
• Powerpoint
• Microsoft Word
• Team Leadership
• Blackberry Enterprise Server
• Customer Service
• Negotiation
• Operating Systems
• Leadership
• Microsoft Office
• Websphere
• Project Management
• Network Administration
• Business Management