Craig Rottman

About Craig Rottman

More than 18 years of success collaborating with multiple departments and project teams to manage projects and provide application support, and analytical support for sales, marketing, and product development. Cross-functional skills in business systems analysis, work flow structuring, end user support, user acceptance / system testing, and training. Creative problem solver with ability to develop and implement sound business strategies, lead diverse business groups, and provide innovative solutions for complex problems.• Technical Liaison / Subject Matter Expert: Accustomed to working in high profile customer liaison roles and serving as primary contact between IS / IT department, team members, department heads, and customers. Proven ability to excel in cross-functional roles, including consulting, account management, program oversight, and application support.• Project Management / Multitasking: Highly developed time management and priority planning skills. Able to manage projects from inception through completion, consistently achieve objectives, and use various approaches (including Waterfall and Agile—user stories, stand-up meetings—development methods) to manage a complex, diverse work load.• Collaboration / Communication: Articulate communicator with excellent verbal / written and interpersonal skills. Able to write coherent business cases and translate technical concepts and communicate effectively with users, partners, stakeholders, and senior managers. Effective “bridge builder” who can bring teams together to achieve common goals, leverage best practices, and ensure a smooth flow of operations.• Computer Operations / Systems / Tools: SAP 5.0 (SD, FICO,MM), Oracle Applications, Clarify (CRM), Serena Business Mashups, TortoiseSVN, NetSuite, Salesforce.com, MS Office (Word, Excel, PowerPoint, Access, Visio), MSSQL, JavaScript, XML.NET, DB2, (BMC Remedy), DbVisualizer, WinSCP, Microsoft Dynamics, Pivotal, Salesforce, NetSuite

Experience

1. Sales Operations Manager

   Pfeiffer Vacuum+Fab Solutions

   Sep 2021 — Present · Hillsboro, OR, US

   As Sales Operations Manager I am a part of the operations team in the Hillsboro office supporting our continued growth of centrotherm clean technologies through the Sales, Finance, Production, and Service organizations here and in Blaubeuren, Germany.• Responsible for the effective management of customer orders from receipt to dispatch, following the customer flow through invoice payment, managing the order-processing element of the business while playing an active role in key accounts on a day-to-day basis.• Establish workflows and maintain business data and its integrity in the ERP systems to support the requirements of order fulfillment, and to ensure customer orders are managed in astructured manner, access respective supplier platforms with key customers to settle invoices.• Understand and develop the Quality Standard requirements of the Sales OperationsDepartment, translating and documenting them into Standard Operating Procedures/SLA’s that provide the necessary service levels to meet customer and business requirements.• Establish monthly reporting and comprehensive analysis of orderbook including firm purchase orders of tools, parts, and systems as well as support sales function to provide forecast on expected sales.• First point of contact for North American customers and our headquarters in Germany, functioning as Team Lead for team of four that provides project management, order fulfillment, finance, service, HR, and sales support for parent company in Shared Services program.• Communication with German affiliate to ensure all logistics handling, customs and shipment of tools is aligned, information about international shipments, and reporting of performance.

Education

• Marylhurst University

  MBA, General Management

  2011 — 2014

• San Francisco State University

  Bachelor of Arts, English Literature

Skills

• Access
• Visio
• Microsoft Word
• Microsoft Excel
• Powerpoint