Craig Ringland
Senior Director, Client Success @Workday
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WORK HISTORY
Senior Director, Client Success @Workday
London, GB
I lead a team of 10 Customer Success Managers responsible for over £300M in ACV across Workday\'s most strategic UKI customers. My focus is on ensuring our teams and our customers don\'t just deploy Workday — they transform how their organisations operate to achieve real value and measurable business outcomes.Workday has always been the platform of choice for managing People and Money. Now, as AI reshapes every enterprise process, Workday is becoming the platform of choice for managing People, Money, and Agents — all within a safe, secure, and trusted ecosystem.We provide the enterprise \"rails\" that AI needs to operate responsibly — combining the limitless potential of agentic intelligence with the compliance, governance, and determinism that large organisations demand.My team is at the centre of this transformation. We help our most strategic customers navigate the shift from software adoption to an agentic operating model — ensuring their AI agents are productive, compliant, and cost-effective, while their people remain in control of policies, exceptions, and outcomes.If we do this right, we\'ll inspire a brighter work day for everyone!
EDUCATION
University of Wollongong
Arts, Economics and Human Geography
Figtree High School
Higher School Certificate
ABOUT CRAIG RINGLAND
Results-driven international customer success leader with over 15 years of experience in B2BSaaS, Customer Success, and e-Learning industries. A strategic leader with a proven trackrecord of scaling global customer success teams, enhancing customer retention, engagement,and revenue growth.Adept at leading client-centric initiatives, optimising user journeys, and aligning customersuccess strategies with business objectives. Skilled in stakeholder management, teamleadership, and cross-functional collaboration to drive loyalty and business impact. Passionateabout transforming customer experience and delivering measurable business value.Experienced in leading by example within a SaaS customer success environment, I amdedicated to developing high-performing teams and empowering them to advance their careers.I collaborate with global clients to implement impactful solutions that drive adoption, fosterengagement, and deliver measurable business outcomes aligned with their success goals.
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