Craig Reiter
An established Helpdesk / Infrastructure / Project Manager—expert in delivering and supporting transformational IT Solutions.
- Role
- IT Delivery Manager at Publix Super Markets
- Location
- Lakeland, FL, US
- LinkedIn followers
- 500 followers
About Craig Reiter
The courage of leadership is giving others the chance to succeed even though you bear the responsibility for getting things done.” - Simon SinekIn this technology driven business environment, it is of paramount importance that the technical issues accompanying them be solved promptly and to the satisfaction of users. A Senior IT leader’s job is to oversee the timely delivery of quality technical support services to clients, whether they are internal clients working for the same company or external clients who have contracted technical support services. This requires both knowledge of the software or hardware systems being supported and effective personnel management skills.A good IT leader considers her/his work in a larger context, implementing transformational IT practices while uprooting bottlenecks to bolster productivity. Through the years, I have accumulated expertise in delivering IT Helpdesk Management / Infrastructure / Asset / Project Management Solutions for multi-functional domains with highly reputed business establishments; with in-depth knowledge of ticketing systems, endpoint management, IT security, resource allocation, budgeting, and client/customer servicing.With years of expertise in Helpdesk and Customer Service industries, backed by a vast array of technical skills, my goal is to ‘enable’ the business to achieve maximum value from their technology investments. I look forward to delivering impeccable, high-impact IT solutions through my dedication to handling multiple functions even under high-pressure environments.A summary of my professional endeavors is listed below and could be further explored in my resume.To discuss further on how I could assist you or your business:E-mail me: c••••••••@gmail.comAreas of Expertise: Business Process Management Team Building & Leadership Project / Program Management Customer Service Excellence Policies and Procedures Budget Management Training, Coaching & Mentoring Software Implementation Process Improvements IT Infrastructure Management Relationship Management Research and Analyses
Experience
IT Delivery Manager
Oct 2022 — Present · Lakeland, FL, US
Education
Bowling Green State University
Bachelor's degree, Education
Skills
- Program Management
- IT Operations
- Cloud Computing
- Altiris
- Vendor Management
- Microsoft Project
- Integration
- Asp.net
- Software Installation
- Active Directory
- Windows Server
- Incident Management
- Information Technology
- Virtualization
- Sharepoint
- Operating Systems
- Windows 7
- Vmware
- System Deployment
- Servers
- Itil
- System Administration
- Help Desk Support
- IT Management
- Data Center
- Infrastructure
- IT Service Management
- Microsoft Technologies
- Change Management
- IT Strategy
- Microsoft Exchange
- Disaster Recovery
- Troubleshooting
- Problem Management
- Leadership
- IT Asset Management
- Service Desk
- Project Planning
- IT Project & Program Management
- Microsoft Sql Server
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