Craig Pomerville

Experience

1. Se Manager

   Cisco

   Jan 1998 — Present

   Monitor and measure team progress against business plan and recommend changes as neededInteract with business units to provide support for local regionUse Cisco technology to stay connected with team members, customers, and peers around the worldLead cross-functional projects within area of responsibilityFacilitate Expert communications and expert understanding of customer requirements between customers, corporate, and the field.Proactively seek feedback on self; recognize own capabilities and take initiative to continually improveAdvocate for continual improvement in customer experience to increase brand loyalty for CiscoUnderstand drivers of customer satisfaction and strive to improve customer experiencesLeadership AbilityDevelop team members’ capabilities in support of individual career goals and team objectivesDrive account and resource planning for region and actively collaborate with RM to track plans and course correct as necessaryUnderstand basics of managing technical people and the associated process of running a regionUnderstand the value of best practices and apply best practices and other tools to drive business results.Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common frameworkAble to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviorsTranslate Cisco\'s vision for the future into a compelling value proposition for the teamBuild the capabilities needed to deliver on the team\'s short and long term goal, including identification and development of a strong pipeline of the best talent from both internal and external candidate poolsSupport team members by providing transparency and information during organizational changesClearly and succinctly convey information and ideas, including expert executive communication and presentation skills

Skills

• Cloud Computing
• Network Security
• Voip
• Data Center
• Solution Selling
• Voice Over Ip (Voip)
• Management
• Routing
• Wan
• Compliance
• Unified Communications
• Networking
• Cisco Technologies
• Managed Services
• Internet
• Leadership
• Hiring Personnel
• Sem
• Cisco Systems Products
• Microsoft Office
• Network Architecture
• Wide Area Network (Wan)
• Virtualization
• Saas