Craig Linford
Cloud Technical Lead @SAS
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WORK HISTORY
Cloud Technical Lead @SAS
As a Cloud Technical Lead for the SAS Cloud team within SAS’s Cloud and Information Services (CIS) division, I oversee all aspects of our hosted managed SAS application environments. Collaborating with customers, analysts, developers, and implementation team members, we deliver world-class SAS services.Key Responsibilities:Provide technical leadership and ownership from project kickoff through UAT and go-live for hosted managed customer projects.Offer post-go-live project consultation for major changes (upgrades, migrations, etc.) and help resolve complex problems caused by repetitive incidents.Ensure all technical project requirements have a clearly defined scope and can be progressed by the responsible service team without issue. Mitigate any technical blocking conditions to drive success.Enhance operational requirements to improve system stability, monitor awareness, and decrease operational burden to ensure a positive customer experience.Act as an SAS Administrator for tasks or issues with high complexity, increased urgency, or potential for reduced effort or cost.Provide knowledge transfer to the larger team related to customer engagements and key technology areas.Deliver excellent customer service with a customer-first and continuous improvement mindset.Utilize IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.Create and maintain service documentation, including runbooks, knowledge base articles, and wiki content.Configure, manage, monitor, and debug mid-tier software.Manage, monitor, and maintain container-based applications deployed in cloud container services.Develop tools and software to manage SAS and third-party software.Diagnose, document, report, and resolve system problems.Work directly with external customers and interface with other support teams and vendors.
EDUCATION
Bay House Shcool
GCSE's
Hydrosave
Passport Scheme
Datrix Training
PRINCE2
Fareham College
BTEC LEVEL 2
SKILLS
ABOUT CRAIG LINFORD
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