Craig Kennelly
Customer Success Manager | FinTech | Strategic Partnerships | Client Retention Through Creative Solutions | Contract Renewal | Revenue Generation | Financial Markets | Culture Carrier | Mentoring
- Role
- Customer Success Manager at LSEG
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Craig Kennelly
Meet large retention quotas and deliver sales leads for software as a service (SaaS)/ data / tech to global financial clients through combined knowledge of financial markets and fintech software. Secure and retain clients and generate top-tier client satisfaction metrics via relationship development, identification of client needs, seminars, classroom teaching, and delivery of best-fit solutions. Develop client and product knowledge, influence decision-making, and navigate complex negotiations with discernment and subtlety. Build strong bonds with clients and enable cross-selling as effective listener and adaptable and approachable collaborator. Contract Renewals Customer Relationship Management (CRM) Sales and Account Management Negotiation Client Onboarding and Retention Training Development and Delivery Leadership and Team Building Business Development Product Presentations c••••••••@gmail.com
Experience
Customer Success Manager
Jan 2019 — Present · New York, NY, US
Drive customer adoption and loyalty. Generate sales leads and pass to sales team. Follow-up through sales close including product trials and training.Oversee book of business valued at $20 million per year within the Key Strategic Accounts siloCreated new client sales relationships and maintained existing relationshipsOversaw product training and education for end-usersUncovered client needs and provided solutions LSEG formerly the Financial & Risk business of Thomson Reuters, is one of the world’s largest providers of financial markets data and infrastructure. Serving more than institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of integrity enables customers to make critical decisions with confidence, while our unique open platform, best-in-class data, and cutting-edge technology bring greater opportunity to our customers. By advancing our customers, we drive progress for the entire financial community.Refinitiv, formerly the Financial & Risk business of Thomson Reuters, is one of the world’s largest providers of financial markets data and infrastructure. Serving more than institutions in over 190 countries, we provide information, insights, and technology that drive innovation and performance in global markets. Our 160-year Reuters heritage of integrity enables customers to make critical decisions with confidence, while our unique open platform, best-in-class data, and cutting-edge technology bring greater opportunity to our customers. By advancing our customers, we drive progress for the entire financial community.
Education
Washington and Lee University
Bachelor of Arts - BA
Pace University - Lubin School of Business
Master of Business Administration (M.B.A.)
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