Craig Prater
Guest Experience Manager @Mercedes-Benz Stadium
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WORK HISTORY
Guest Experience Manager @Mercedes-Benz Stadium
Atlanta, GA, US
Lead Guest Services team in achieving a 93% overall service satisfaction score, which currently leads NFL stadium venues-Supervise 35-person team responsible for event day operations and guest services, including ticket resolution, general information, and other guest experience needs-Cross-collaborate with the ticketing department to coordinate and manage accessible seating accommodations for incoming guests with special needs-Lead trainings on ticket check procedure, credential verification, conflict resolution, evacuation, and other procedures that affect over guests per event-Produce detailed incident reports, when needed, during or after events for stadium executive personnel to support legal compliance-Previously led a team of six guest service hosts that provided escort concierge services for approx. 300 guests during the day of Super Bowl 53(2019).
EDUCATION
Valdosta State University
B.S., Office Administration & Technology
ABOUT CRAIG PRATER
With 15 years of experience spanning retail, sports, entertainment, and government, I specialize in turning complex data into actionable insights. Whether managing multi-million-dollar financial portfolios, ensuring regulatory compliance, or optimizing business operations, I thrive on solving challenges that drive efficiency and accuracy.Skilled in data analysis, financial operations, compliance, and customer service, I’ve collaborated with Fortune 500 companies and led cross-functional teams to improve processes and decision-making. I believe in continuous improvement, leveraging tools like SAP, SQL, Power BI, and Tableau to streamline workflows.
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