Craig Henry
Saas Customer Success Manager Ii at F5 @F5
Signup · Get unlimited contacts
WORK HISTORY
Saas Customer Success Manager Ii at F5 @F5
EDUCATION
Wallace High School
High School
Falkirk College
National Diploma, Computer/Information Technology Administration and Management
SKILLS
ABOUT CRAIG HENRY
Senior Customer Success Manager with 14 years experience in the SaaS industry and 9 years as a Senior Customer Success Manager. Gainsight Customer Success Manager Certified Professional and proven track record of success in building strong customer relationships and helping customers achieve their desired business outcomes. Passionate about helping customers get value from their purchased solutions and ability to work with Top Fortune 500 companies to understand their business strategy, culture and goals and how I can make them successful with our products and servicesKey achievements: Saved Enterprise customer 15k hours on lost productivity per month and reduced IT Service desk tickets by 20% saving £325k annually Risk mitigation:$1.8m customer de-book by working with 3rd party security vendor to resolve product compatibility issues Customer relationship management of 10+ Fortune 500 Enterprise accounts (ARR between $5-15M) Exceeded expand target of $5M for upsell and cross sell opportunities with a 20% closure rate Exceeded annual goal by 100% for customer references Exceeded annual goal by 10-15% for customer adoption health score for over 20 accounts 3 consecutive years running Achieved two customer case studies nominated for EMEAR-wide internal award Represented the EMEAR Customer Success organisation (100 strong) in presenting customer case studies and process methodology to Cisco audience via Telepresence on Cisco TV Coached and developed 10 staff in Krakow office and mentor for 2 new starters in the UK9Key Skills: Delivering customer ROI Relationship building Customer satisfaction Working across multiple disciplines Good communicator at all levels Track record in driving customer adoption and retention Project management Strong commercial awareness Trusted advisor ROI presentationEducation: Gainsight Customer Success Manager Certified Professional Cisco Certified Customer Success Specialist ITIL Qualified Prince 2 Practitioner National Diploma in Computer/IT Administration and Management Salesforce trained Cisco Cybersecurity training Proficient in MS Excel, Office, PowerPoint, Project
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.