Craig Endicott
Senior Director Professional Services @Vendavo
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WORK HISTORY
Senior Director Professional Services @Vendavo
GB
Vendavo is a global tech company providing AI powered enterprise software solutions for pricing and revenue optimization, CPQ and rebate management. Vendavo is backed by private equity investors Accel KKR and Francisco Partners. Reporting to the Global VP of Professional Services, I lead the embedded Professional Services organisation for Vendavo\'s international business in Europe, Middle East, Africa and India, sponsoring end-to-end delivery of concurrent services engagements across multiple products and countries.
EDUCATION
Royal Holloway, University of London
BA, Economics & Management
SKILLS
ABOUT CRAIG ENDICOTT
A versatile B2B Customer Success/Onboarding/Consulting/Engagement/Experience/Services pro with a blend of hands-on, operational, functional and strategic leadership experience gained over >20 years in SaaS tech.CAREER SUMMARY:+ Professional Services: Leader of Professional Services, Consulting, Project Management, Managed Services and delivery excellence+ Customer Engagement: Expert advisor and leader of cross-functional customer outcome programmes+ Customer Experience and Insight: Expert advisor and analyst of customer behaviours and drivers of organic growth+ Customer Community Management: Expert advisor, leader and cultivator of community engagement, improvement and success at scale+ Customer Success: Individual contributor ensuring renewal, retention and growth of key accounts+ Sales: Individual contributor and story teller of functional and services capabilities and value to achieve quota+ Marketing: Individual contributor producing and compelling propositions and communication campaigns+ HR: Practitioner, consulting and leadership experience in Recruiting, Learning & Development, Performance Management, Succession Management and Compensation Management. CORE COMPETENCIES:+ Strategic planning, alignment and execution+ Programme and Project planning, management and governance+ Leading and developing teams (5-50), leaders and partners, advancing careers and cultivating diversity, equity, inclusion and belonging+ Motivating achievement, high-performance, positive customer outcomes and productivity + Designing, improving and introducing products, services operating models and business processes + Stakeholder relationship management, change management and collaboration at all levels+ Growth, cost and profit optimisation.ACCOMPLISHMENTS:+ Delivered >$20m in Professional Services revenue from >300 concurrent, unique customer engagements across multiple products, services and countries to support go-to-market of new and established SaaS products and migration from sunset and on-premise products+ Achieved >100% of Professional Services revenue targets and post-project NPS of +50+ Retained 95% of members and an employee engagement score of +75 whilst leading teams through M&A and business transformation programmes over multiple years + Introduced global customer outcome and success programmes (Customer Engagement, Insights & Community) to improve customer experience (20pt increase in relationship NPS), NRR and organic growth+ Helped some of the world\'s best brands achieve their goals through award winning engagements.
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