Craig Duponty

Deskside Support @Krg Technologies Inc

Durham, NC, US

Contractor utilizing ServiceNow ticketing system to assign hardware, change status of hardware assigned and to maintain inventory.Image computers to be deployed to new employees or existing employees utilizing SCCM to troubleshoot and deploy powershell scripts.Utilize Microsoft End Point Configuration manager for verifying deployments, troubleshooting, and adjust configuration of machines.Lead tech on windows machines handling incidents remotely and in person to troubleshoot devices and repair software issues in office, palo alto, among dozens of other supported software.Resolve security tickets by modifying registry values, manually removing malicious shortcuts, applications, and following quarantine procedures. I correct Palto Alto Vpn issues as well as diagnose and apply endpoint hotfixes.Resolve incident tickets for various software and hardware repair including Office365, Genesys, Macess, Autodesk among various othersUtilize Active Directory to research ServiceNow discrepancies, roles, contact and resolve minor database errors.