Craig Dulany
- Role
- Principal Conversation Designer at Interactions Llc
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Craig Dulany
Specialties: Conversation Design, VUI IVR Development & Design.
Experience
Principal Conversation Designer
Jan 2025 — Present
Education
Bellevue University
BS
Skills
- Quality Assurance
- Customer Relationship Management (Crm)
- Business Analysis
- Ivr Platform Conversion
- Requirements Analysis
- Ivr
- Integration
- Software Development
- Genesys Voice Platform (Gvp)
- Project Management
- Vendor Management
- Data Center
- Process Improvement
- Telecommunications
- Analysis
- Visio
- Vui Design
- Program Management
- Requirements Gathering
- Business Process Improvement
- Testing
- Leadership
- Software Documentation
- Sdlc
- Product Management
- Software Project Management
- Crm
- Agile Methodologies
- Management
- Xml
- Cross-Functional Team Leadership
- Disaster Recovery
- Software Development Life Cycle (Sdlc)
- Call Center
- Cti
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