Craig Broughton

Head of Insight & Analytics @Capita

Sheffield, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jan 2023 — Present

Head of Insight & Analytics @Capita

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London, GB

Head of Insight & AnalyticsCapita | BBC TV Licensing

EDUCATION

1995 — 1997

Sheffield College

Business & Finance, Mathematics and Statistics

N/A

The University of Sheffield

Mathematics

SKILLS

Change ManagementBudgetsBusiness IntelligenceManagementOutsourcingBusiness ObjectsService DeliveryBusiness AnalysisForecastingProject DeliveryContact CentersOperations ManagementLeadershipCall CentersVbaProject PlanningStakeholder ManagementCall CenterTeam LeadershipCustomer ExperienceWorkforce ManagementTeam ManagementBusiness TransformationPerformance Management

ABOUT CRAIG BROUGHTON

An effective leader who specialises in Insight & Analytics, focussed on continuous improvement and maximising people, process and cost efficiencyI offer considerable experience in areas of Data Analytics, Business Intelligence, Continuous Improvement and Resource PlanningA natural talent for being a people person, I have a passion for supporting & developing peopleKey skills; Analysis & Insight Business Intelligence Continuous Improvement [LSS BB Certified] Resource & Capacity Planning Leadership, People Management, People Development Quality Assurance & QMF design BI Tools & Practices [including Speech & Text analytics] MS Office 365 expert, Excel, Power BI, DAX, M, SQL, VBA

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