Craig Trout

WORK HISTORY

EDUCATION

SKILLS

ABOUT CRAIG TROUT

Offering an extensive track record of achievement in hospitality, higher education, operations, and customer service. I continually manage P&L to obtain optimum profits for an organization. My proven track record of success includes development of process improvements, employee training, team building, coaching, sales management, and recruiting/hiring highly qualified candidates.I possess a robust career history in upturning negative sales and facilitating training programs to build top-performing teams and reduce employee turnover. I provide excellent customer service by actively listening to customers to identify their needs, gather pertinent data, and determine best processes to address inquiries and de-escalate customer concerns. In my years as a sales professional, I built a solid track record of success in the areas of customer service, consultative selling, and the development of sales plans that consistently exceed organizational goals.I consider myself to be an exceptional communicator and team player. I am continually recognized for my attention to detail and my ability to continuously deliver an exceptional customer experience. A few of my other key skills include strategy planning, P&L management, hospitality management, workflow optimization, procedural development, and conflict resolution.