Craig Armstrong
Global Program Manager @GE Vernova
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WORK HISTORY
Global Program Manager @GE Vernova
FL, US
Direct cross-regional support model spanning NAM, EMEA, and APAC, improving follow-the-sun coverage and strengthening escalation management for Severity 1 and 2 critical incidents.Lead SLA/KPI governance framework design and implementation, introducing standardized reporting, breach transparency, and executive-level dashboards to improve accountability and performance traceability.Directed emergency planning and coordinated real-time response strategy for GE Vernova utility customers during major storm and grid-impacting events, mobilizing cross-regional support teams, aligning with Engineering and Services, and ensuring operational continuity with zero critical SLA failures during declared emergency periods.Implemented formal governance cadence including QBRs, regional manager reviews, SLA deep-dives, and executive reporting to GE Vernova leadership.Supported strategic GRID OS implementations for Tier 1 utilities, aligning support embedding strategy with 2026 critical readiness milestones.Act as executive escalation point for major utility clients, ensuring proactive communication, risk mitigation planning, and preservation of long-term customer relationships.
ABOUT CRAIG ARMSTRONG
Global Program Leader and PMP-certified executive with 25+ years of experience delivering complex enterprise technology transformations across Energy, Utilities, Healthcare, and Financial Services. Proven expertise building governance frameworks, leading global cross-functional delivery teams, and driving SLA-based operational excellence. Trusted advisor to executive leadership across GE Vernova, TCS, and major utility organizations, with a track record of stabilizing critical platforms, strengthening service performance, and leading high-visibility programs through lifecycle upgrades and operational transformation.
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