Craig Byers

About Craig Byers

At Amazon, my role as Program Manager involves steering large-scale initiatives and shaping the overall strategy to achieve business objectives and enhance customer experience. With a strong focus on process improvement and data-driven decision-making, I orchestrate collaboration across multiple teams to deliver results that resonate with our mission of customer obsession. Our team\'s dedication has led to measurable gains in efficiency, compliance, and financial metrics.The complexities of managing Amazon\'s innovative programs require a blend of strategic vision and operational excellence, skills honed through previous leadership experience in operations. Championing initiatives from concept to delivery, I\'ve contributed to the successful launch of a fulfillment center and the retrofit of a logistics network site. This journey has been marked by a commitment to fostering an inclusive environment and leveraging my expertise in manufacturing process improvement to enable our teams to excel and delight customers.

Experience

1. Program Manager

   Amazon

   Sep 2024 — Present · Nashville, TN, US

   Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts are completed while working with multiple teams in and/or across organizations.Accountable for the overall strategy of a large program. Successfully managing all stages (from concept to delivery). This program meets challenging business goals and/or shows measurable improvements in our customer’s experience, business or employee efficiency or execution, compliance adherence, financial or other metrics, etc.Influence team priorities and business strategy through data-driven contributions. Communicate ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VP\'s. Foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues (build consensus).

Education

• Missouri State University

  B.S., Management - Marketing

  1997 — 2000

• Elizabeth City State University

  Business Administration and Management, General

  1996 — 1997

Skills

• Logistics Management
• Supply Chain Management
• Automotive
• Strategic Planning
• Business Planning
• Operations Management
• Process Improvement
• Sales Operations
• Customer Service
• Microsoft Office
• Sales
• Fleet Management
• Outlook
• Recruiting
• Management
• Team Building
• Parts
• Forecasting
• Continuous Improvement
• Employee Training
• Inventory Management
• Inventory Control
• Coaching
• Team Leadership
• Business Process Improvement
• Retail
• Profit
• P&L Management
• Leadership
• Automotive Aftermarket
• Training
• Customer Satisfaction
• Sales Management
• Accounts Payable & Receivable