Craig Thomas
Group Cruise Specialist at Dream Vacations
- Role
- Travel Advisor, Group Cruise Specialist at Craig & Alma Thomas - Dream Vacations
- Location
- Staten Island, NY, US
- LinkedIn followers
- 500 followers
About Craig Thomas
I’m a customer service professional who leads with empathy, patience, and a genuine…
Experience
Travel Advisor, Group Cruise Specialist
Craig & Alma Thomas - Dream Vacations
Mar 2025 — Present · Staten Island, NY, US
Founded and operate a successful home-based travel agency specializing in Cruises, Resorts, All-Inclusives, and Getaways.• Built a strong brand with a focus on group travel, client care, and curated experiences.• Organized large group cruises, including one with 878 passengers, demonstrating logistical and service excellence.• Transitioned to the Dream Vacations platform, gaining access to industry-leading tools, supplier networks, and marketing resources.• Mentored and developed a growing team of independent agents under the GO C.R.A.I.G. Travel umbrella.• Designed onboarding and training systems for consistent operations and scalable growth.• Expanded offerings to include destination weddings, family reunions, and luxury escapes.• Achieved high client satisfaction and repeat business through personalized planning and responsive service.• Implemented advanced CRM and booking systems to streamline workflow and manage group logistics.• Grew the business through referral-based marketing, social media outreach, and travel events.• Established key supplier partnerships to offer exclusive group rates and travel perks.
Education
Kingsborough Community College
Computer Programming
1983 — 1985
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