Craig Thomas

Emergency Communication Technician @Metropolitan Washington Airports Authority

Arlington, VA, US

First point of contact for emergency calls, ensuring timely and accurate support for police, fire, and EMS services. • Operate Computer Aided Dispatch (CAD) system to collect, process, and transmit detailed incident information, enabling law enforcement to respond to emergencies with full situational awareness. • Dispatch appropriate emergency units and monitor responder activity to protect life, property, and public safety. • Uphold MWAA’s standards of professionalism, integrity, and teamwork while coordinating with internal and external partners.• Conduct NCIC/VCIN database queries for BOLOs, warrants, and threat escalation.• Prepare incident reports to support post-event analysis and cross-agency briefings.• Deliver high-quality customer service and demonstrated teamwork during a high-pressure, multi-unit response event.

The George Washington University

Master's degree, Homeland Security

Davidson College

Bachelor of Arts - BA, Political Science

TMI The Episcopal School of Texas

High School