Craig Thomas

About Craig Thomas

Leverage nearly 14 years of diverse experience in Enterprise Operations, Project…

Experience

1. Lead - Enterprise Business Operations

   Novartis India

   Nov 2022 — Present · Hyderabad, IN

   Key Responsibilities:• Directing and managing a high-performing team of 20 professionals.• Implementing performance management, career development, mentoring, and retention initiatives to build a high-performing team.• Championing an operational excellence mindset.• Ensuring all team processes and service delivery align with operational and financial standards.• Developing and executing comprehensive service strategies, setting clear direction, managing progress, and providing timely, actionable feedback.• Overseeing service and project delivery.• Innovating and implementing new services and solutions in a collaborative partnership model, aligned with evolving business needs.• Acting as a financial business partner both within and outside the organization, ensuring financial compliance and control.• Performing audit-like checks to maintain financial integrity and compliance.• Cultivating and maintaining strategic relationships with key business stakeholders, facilitating effective communication and collaboration.• Implementing robust engagement and demand management practices with senior stakeholders, aligning service delivery with business objectives.• Effectively managing third-party team performance against established performance metrics.• Leading engagement meetings with vendors to strategize future road maps and communicate clear program objectives.• Navigating complex project environments, providing decisive leadership and support to guide the team through ambiguity and challenges.• Managing and reporting on project progress, ensuring timely completion and adherence to quality standards.• Facilitating review meetings with third-party clients to address and resolve data-related issues, ensuring accuracy and reliability.• Encouraging a proactive approach to identifying potential disruptions and creating ventures that positively impact people, processes, and the organization.

Education

• Gitam Institute of Management

  Master of Business Administration (MBA)

  2008 — 2010

• CMS Gitam

  Bachelor of Business Management

  2004 — 2007

Skills

• Analysis
• Leadership
• Microsoft Office
• Market Research
• Competitive Analysis
• Data Analysis
• Strategy
• Newsletters
• Strategic Financial Planning
• Business Analysis
• Communication Skills
• Financial Analysis
• Team Management
• Business Explorer (Bex)
• Business Planning
• Business Strategy
• Hana
• Data Management
• Tableau
• Management
• Strategic Planning
• Microsoft Excel