Craig Sugiyama

About Craig Sugiyama

7 years of data analytics and account management experience. Main expertise lies within supply chain management, creating long-lasting customer relationships and people management.Specialties: Technical: Windows XP, MS Office: Word, Excel, Access, and PowerPoint, Inetsoft Designer Tool, Google Pages, Adwords, SEO, Visual Studio, SQL Server, Java Script, Crystal Reports

Experience

1. Global Account Manager

   Expeditors

   Feb 2021 — Present · CA, US

   Scope of Position: Develop, maintain, and measure Expeditors world-wide activity with selected account. Manage all aspects of Expeditors relationship with the account to achieve optimum business retention and development. Retention - Ensures that customer\'s cross-functional and geographical operational requirements are proactively identified and serviced. Orchestrates the complete service of all strategic and operational aspects of the account while utilizing our product, service and executive leaders. Acts as a customer advocate while seeking service improvement opportunities, cost avoidance elements and overall cost savings.Development - Implements strategies to assist global customer in attainment of their corporate growth and efficiency objectives. Spearheads the implementation of programs with the customer to improve their supply chain capabilities as measured by cost to value ratios, value-add solutions and transformational network designs. Increases Expeditors’ revenues and profitability through providing enhanced valued - added service.

Education

• Washington State University

  B.A, Management Information Systems

  2005 — 2010

Skills

• Customer Service
• International Logistics