Craig Stewart
Service Performance Manager @AQA
Signup · Get unlimited contacts
WORK HISTORY
Service Performance Manager @AQA
Manchester, GB
To define, implement, embed and measure IT operational processes, based upon ITIL best practice, that are both proportionate and relevant to AQA. To proactively engage and work collaboratively with technical teams, business stakeholders and third parties to embed these ways of working and implement agreed changes as supported by clear and concise documentation and processes.The key areas of my role are:1. Responsible for the development, documentation, implementation and continuous improvement of industry standard service management processes, procedures and policies. Provide support to technical and business stakeholders by effectively communicating clearly defined and proportionate standards and expectations.3. Responsible for formulating Service Improvement Plans (SIPs) and the development of business cases for activities to improve service quality, minimise running costs, ensure business continuity and support the technology strategy.4. In conjunction with the IT Service Manager, build and drive a centre of excellence which champions continuous improvement and provides confidence to and a point of contact for colleagues on service management. Construct effective operational service performance reports that provide technical and non-technical consumers with relevant information to inform decision making.6. Together with the IT Service Manager, identify and develop relationships with key business stakeholders. Understand their consumption of technology, critical times of the year and agree a service delivery strategy to support them. Chair and coordinate relevant service governance boards and meetings to ensure the consistent and rigorous management, review and application of processes.
EDUCATION
Hookergate Comprehensive
GCSE, Mathematics, English, Science, Geography, French, History, Technology
ABOUT CRAIG STEWART
A motivated professional with service management experience who benefits from ITIL management and excellent customer service skills. Currently holds ITIL v4 foundation qualification and is a qualified ITIL v2 Change Management Practitioner. Has the experience and skills to communicate confidently at all levels, including explaining information in a formal or informal manner. Builds good working relationships with senior level managers, colleagues and users, and is able to work effectively as an individual or a collaborative team member.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.