Craig S Finley

Director, Clinical Technology @Kaiser Permanente

Berkeley, CA, US

Lead 202 member team providing maintenance, service, and repair for biomedical engineering supplies at 21 hospitals and 70 Medical Office Building. Ensure outstanding customer service and quality control for devices. Manage $90 million dollar budget. Create an environment focused on customer satisfaction and set achievable quality and organizational goals. Manage daily operations and create maintenance schedules. Resolve customer concerns and ensure satisfaction and outstanding service. Prioritize operational tasks and effectively control costs. Collaborate with executives to drive business results and achieve organizational objectives. Proactively identify customer needs and develop solutions, continuously surpassing expectations. Leverage internal relationships to improve business performance. Ensure compliance with safety and EHS policies and comply with all quality regulations and goals. • Saved nearly $10M in operating costs by implementing programs to improve efficiency.• Reduced regional inventory by 62%, while reducing equipment down time. • Successfully passed 87 Joint Commission Surveys with no findings or recommendations.• Successfully achieved 97%+ PM compliance at all regional hospital sites, while maintaining the lowest average in the zone.• Doubled customer/employee satisfaction over two years; highest ranked manager in the region.