Craig R.

About Craig R.

Global IT leader with experience building and leading enterprise end-user services and IT operations teams across a range of complex organizations, from large enterprises to high-growth environments.Proven track record delivering reliable, secure, and user-focused digital workplace services, including Microsoft 365 environments, field and desk-side support models, and IT service management (ITSM) functions.Focused on improving employee experience, operational efficiency, and service quality through scalable support models, vendor management, and continuous improvement.Experienced in leading cross-functional teams and driving organizational change across complex IT environments.

Experience

1. Head of IT Services

   Ardagh Group

   Nov 2023 — Present · Houston, TX, US

   Ardagh Group is a family of companies manufacturing aluminum cans and glass bottles and jars. Each business has unique P&L, processes, and priorities. Ardagh employs over people and generates over $9B in revenue. During my tenure, we have expanded through acquisition, vertical integration, and organic growth. We also divested and closed sites, as necessary. My leadership was integral to IT’s ability to adapt to these constantly changing conditions. While my team has a central reporting structure and works closely with other central IT teams, we are embedded across all facilities to ensure responsive, site-aligned IT service delivery.

Education

• Georgia Institute of Technology

  Bachelors of Science, Management, with a certificate in Entrepreneurship.

  2006 — 2011