Craig Petroziello
Real Estate Oversight Governance Advisor @USAA
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WORK HISTORY
Real Estate Oversight Governance Advisor @USAA
San Antonio, TX, US
I\'m currently responsible for overseeing and monitoring USAA\'s Servicing Oversight Program and overall performance through design, development and ongoing oversight. I oversee loan servicing, call center operations, call monitoring, collections, loss mitigation, and default management operations, managing escrow accounts, investor accounting, investor reporting, invoice reconciliation, claims filing, credit monitoring, and ad-hoc requests. My role contributes to the design and planning of the Servicing Oversight Program and is responsible for developing controls, measuring their effectiveness, and ensuring proper procedures are in place for continuous monitoring.
EDUCATION
Fox School of Business at Temple University
Bachelor of Business Administration (B.B.A.), Management and Human Resources
SKILLS
ABOUT CRAIG PETROZIELLO
Financial Services Professional with extensive experience in regulatory compliance, GSE mortgage servicing, risk analysis, creation of QA for controls testing, due diligence underwriting reviews, secondary markets, vendor management and default experience. Proven track record of designing servicing platforms and managing servicing teams, implementing process improvements and system enhancements, and collaboration in project management. Possess excellent communication, leadership, analytical and problem solving skills with a strong focus on results.
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