Craig Parker
Transformational Customer Success Leader | Driving Strategic Growth, Operational Excellence & Post-Purchase Innovation | Expert in B2B Solutions & High-Impact Service Portfolios
- Role
- Director, Customer Success - Customer Care, Ce Strategic Partnership & Premium Service at Samsung Electronics America
- Location
- Nyack, NY, US
- LinkedIn followers
- 500 followers
About Craig Parker
I build AI-powered SaaS systems that help growth-focused businesses replace operational…
Experience
Director, Customer Success - Customer Care, Ce Strategic Partnership & Premium Service
Oct 2022 — Present
Leader of the B2B Strategic Partnership and Account Management function at SEA with keen focus on delivering best in class service experiences to the customers of our most valuable partners, and to drive the growth of the Samsung businesses we support by optimizing the post-purchase experience for all product types.
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology
MS
2001 — 2003
Rensselaer Polytechnic Institute - The Lally School of Management and Technology
MBA
2005 — 2007
Southern Illinois University, Carbondale
BS
1996 — 1999
Skills
- Business Process Improvement
- Lean Manufacturing
- Continuous Improvement
- Avionics
- Root Cause Analysis
- Management
- Electronics
- Engineering Management
- Systems Engineering
- Aircraft
- Cross-Functional Team Leadership
- Maintenance & Repair
- Aircraft Maintenance
- Program Management
- Earned Value Management
- Airworthiness
- Negotiation
- Military Aviation
- Troubleshooting
- Customer Service
- Aviation
- Engineering
- Aerospace
- Six Sigma
- Flights
- Value Stream Mapping
- Process Improvement
- Airports
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