Craig Norris
Storytelling and Systems Thinking + AI | Building Human-Centered Tech | Creative Product Strategist | EMBA 2026 | Veteran
- Role
- President at Transit Consultant Corp
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Craig Norris
I’m a business development, operations, and strategy professional adept at helping teams…
Experience
President
Feb 2022 — Present · US
Founded and scaled a fleet services business supporting 1,500+ vehicles under warranty across NYCTA,LACMTA, and TRIMET. Delivered maintenance tasks with zero catastrophic failures, while leadingbusiness development, P&L, marketing, contracts, HR, and training.• Built trust in transit systems by cultivating relationships with major OEMs and suppliers, establishingnew partnerships that created a robust, recurring project pipeline.• Transformed downtime into uptime by leveraging scheduled vehicle layovers to complete criticalrepairs, ensuring commuters experienced reliable service.• Humanized technical solutions by consulting directly with client teams to diagnose pain points anddesign tailored on-site services that safeguarded operational continuity.• Scaled performance and safety by implementing technician training and quality assurance programsthat eliminated unplanned downtime and protected customer confidence.• Drove sustainable growth by balancing operational rigor with exceptional service delivery, turningmaintenance reliability into a competitive advantage.
Education
Cypress College
IGETC Transfer, General Education
University of California, Irvine - The Paul Merage School of Business
EMBA, Business Administration and Management, General
2026
UC Irvine
Bachelor of Arts (BA), Philosophy, Political Science
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