Craig McLaughlin
Director - Operations @TELUS
Calgary, AB, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Mar 2018 — Present
Director - Operations @TELUS
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Key focus: Wireline Order Entry for Small, Medium, large and Enterprise customers Provision fibre and copper, voice & data services
EDUCATION
1996 — 1998
Simon Fraser University
yes, Criminology, Psychology
SKILLS
Change ManagementCustomer ExperienceContact CentersBusiness PlanningSalesBusiness AnalysisOutsourcingBusiness Process ImprovementWorkforce ManagementCoachingStrategyOperations ManagementService DeliveryTeam ManagementTeam LeadershipStrategic PlanningCross-Functional Team LeadershipLeadershipCall CenterVendor ManagementTelecommunicationsPerformance ManagementCall CentersProcess ImprovementManagement
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