Craig McDonald
Tower Manager Group Manager - Corporate @New Zealand Customs Service
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WORK HISTORY
Tower Manager Group Manager - Corporate @New Zealand Customs Service
NZ
Corporate Tower Manager reporting to CIO leading Teams of Product Managers, Product Owners, Project Managers, Architects & Engineers, providing Cloud, Engineering, Data & Information, Modern Workplace and Corporate Systems Service Teams. Nationwide teams providing tech and services @ Key Govt Dept protecting NZ
EDUCATION
Petone Institute of Technology
Radio & Electonics Engineer, Radio and Electronics
ITIL
ITIL, Foundation Certificate in Service Management, Service Management
COBIT
COBIT V5, IT Management & IT Governance
SKILLS
ABOUT CRAIG MCDONALD
A results-driven ICT professional with 20+ years of achievement in Leading & building high performance teams characterised by superior outcomes and solid business results, all underpinned by highly engaged people and year on year business performance growth.Passionate about innovatively using technology to drive business outcomes and very experienced across a great breadth of ICT Services & technologies. A champion for challenging the status-quo to bring about both transformative change and continuous improvement through innovation and a focus on developing flexible, scalable solutions, with experience in cloud and devops.A well respected leader in complex Enterprise class & Global Corporate environments.Skills and Attributes:People Leadership – vast experience building high performance cultures in large operational teams through strong leadership, vision, defined behavior’s, clear goals and individual accountability for results. Most recently Leading a team of 80 with 5 managers reporting directly to me.Managing Audit, Risk and Compliance in a Financial environment.Building strong relationships with business partners and Major Suppliers.Stakeholder Engagement – highly experienced leading engagement with stakeholders across a complex Global organisation with Matrix reporting lines to agree shared business goals and jointly develop high value products and services.Operational Performance – have led strategic changes which have transformed operational models and increased performance to benefit both clients and the organisation.Business and strategic planning – passionate about the development and execution of strategic and tactical plans both within and across the organisation to deliver to the organisation’s strategic goals.Financial Performance – Track record of meeting/exceeding financial targets year on year through sound financial planning, management and optimisation. Managing budgets up to 55M and significant Vendors / managed services.
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