Craig McCrackin

About Craig McCrackin

Experienced finance professional and transformational leader with a demonstrated history of managing internal company objectives and client expectations. A CPA with 24 years of Business Process Outsourcing (BPO) experience and about 40 years of Finance & Accounting experience. Skilled in Operations Management, Shared Services Management, Project Management and Controllership activities. Provided BPO services for large and medium sized companies in a wide variety of industries. Adept at streamlining operations, solving complex problems, driving innovative solutions and transforming processes. Executed numerous initiatives to drive improved productivity in operations, as well as improved quality of work, while minimizing risk.A proven successful leader of large teams across multiple clients and functions (Source-to-Pay, Order-to-Cash and Record-to-Report). These teams include program management, six sigma experts, operations, sales support, solutions, training and subject matter experts. Developed management dashboards to effectively monitor performance and created initiatives to drive teams to best practices. Bachelor of Business Administration (B.B.A.) focused in Accounting from University of Michigan - Stephen M. Ross School of Business.

Experience

1. VP, Global Finance, Accounting and Procurement Services Leader

   Conduent

   Jan 2020 — Present · Detroit, MI, US

   Overall responsibility for supporting all aspects of the Finance, Accounting & Procurement (FAP) practice. This includes responsibility for all clients globally, as it relates to growth, client relationships / satisfaction, service delivery / excellence, financials, innovation, etc. Manage a global team of client delivery executives, service delivery managers, site leaders, project managers, solutions resources, transformation resources and subject matter experts. Accountable for sales growth, financial results, innovative technology solutions, transformation, sales collateral, client satisfaction and employee satisfaction, Work closely with various groups including Finance, Marketing, Solutions, Sales, HR and IT.

Education

• University of Michigan - Stephen M. Ross School of Business

  Bachelor of Business Administration (B.B.A.), Accounting

  1978 — 1982

Skills

• Shared Services
• Internal Controls
• Offshoring
• Accounting
• Bpo
• Financial Analysis
• Outsourcing Management
• Business Process Improvement
• Outsourcing
• Strategy
• Finance
• Service Delivery
• General Ledger
• Financial Services
• Management
• Leadership
• Account Reconciliation
• Vendor Management
• Contract Management
• Crm
• Change Management
• Process Improvement
• Executive Management
• Fixed Assets
• Start-Ups
• Accounts Payable
• Restructuring
• Revenue Recognition
• Governance
• Pmo
• Sap
• Six Sigma
• IT Outsourcing
• Operations Management
• Financial Accounting
• Sec Filings
• Transition Management
• Budgets
• Management Consulting
• Sarbanes-Oxley Act