Craig Marker

About Craig Marker

Experienced Senior Technical Program Manager with 10+ years leading cross-functional initiatives, AI integration, and scalable solutions that improve systems and outcomes. Skilled in Agile delivery, stakeholder alignment, and full product lifecycle execution. Proven success launching enterprise analytics platforms, accelerating AI adoption, and driving collaboration across engineering, product, and go-to-market teams. Technical Program Manager | Product Manager Email: c••••@craigmarker.net Delivers enterprise-scale programs that turn ambiguity into strategy across AI, data, and customer-facing platforms. Aligns cross-functional stakeholders, from engineering and data science to legal, compliance, and product marketing, to translate business goals into integrated roadmaps. Champions execution through scalable frameworks, risk mitigation, and continuous delivery. Drives complex, global programs across fast-evolving technologies and high-impact priorities. Applies systems thinking, agile operations, and strategic communication to ensure timely, high-quality outcomes. Empowers teams to solve business-critical problems while optimizing for speed, clarity, and measurable value. CORE COMPETENCIES • Cross-Functional Program Leadership • End-to-End Ownership & GTM Strategy • Agile Program & Release Management • Stakeholder Alignment & Communication • Process Improvement & Operational Strategy • Customer-Centric Product Delivery • Product Development Lifecycle | SDLC • Risk Management | Mitigation Planning • Data-Informed Decision Making • AI & Emerging Technology Integration • Scalability & Systems Thinking ACCOMPLISHMENTS – Led delivery of a multi-phase MVP for Microsoft’s Digital Cybercrimes Unit, launching an enterprise-scale Inbox Collaboration Tool (used for tracking nefarious nation-state activities) for analysts by managing concurrent work-streams across development, data migration, and devops. – Drove 50% enterprise adoption and a 20% increase in custom connector development for Microsoft Search in Bing by executing tailored onboarding strategies and integrating continuous customer feedback. – Launched a real-time Partner Incentives Experience reporting tool by aligning finance, engineering, product, and business stakeholders, reducing escalations and increasing transparency for ~200 global partners across two incentive programs. – Accelerated adoption of 20+ new ad campaign features by creating and scaling a global communication and onboarding framework that engaged 900+ Microsoft Advertising account managers and field teams.

Experience

1. Senior Program Manager Microsoft Gmee, Platform Operations

   LTIMindtree

   Jun 2024 — Present · Bellevue, WA, US

   Provided end-to-end incident management and cross-functional coordination bridging operations and engineering, resulting in improved team responsiveness and operational performance. Ensured alignment between operations and engineering, resulting in clear prioritization and agile execution. Also drove user story development to support feature delivery, and built 59 custom Azure DevOps queries across 7 dashboards—empowering 20+ business groups with real-time visibility into progress and performance.• Led cross-functional program initiatives by managing end-to-end incident reporting to meet SLAs, facilitating weekly operations-engineering syncs, and user story development—improving team alignment and responsiveness.• Enhanced reporting and transformation visibility by developing architectural diagrams for new marketing capabilities and building 59 Azure DevOps queries across 7 dashboards—enabling real-time insights for 20+ business groups.

Education

• Marylhurst University

  Bachelor’s Degree

• University of Washington

  Certificate

• Global Six Sigma USA LP

  Course